Case Researcher - IFB
Posted 27 August 2010
Based in Central London. Up to £25k
A vacancy has arisen for a Case Researcher to join the IFB team in London. This role is a key member of the IFB team and contributes to the delivery of first-class fraud services to the UK insurance industry.
This is a dynamic position, offering variety and challenge with opportunities to develop and learn new skills.
The successful applicant will be responsible for:
- Timely and accurate delivery of level 1 and level 2 customer request in accordance with the IFB Service Level Agreements
- Timely and accurate processing of Cheatline reports
- Timely and accurate response to requests for information for law enforcement
- Support the Fraud Analysts work with reviewing new potential fraud rings to establish their validity
- Assist the Fraud Analysis with feedback to the analysis output, to measure the benefits to the IFB customers
- Processing DPA requests for law enforcement
- Provision of individual and business profiles for internal and external customers
- Timely delivery of ad-hoc research for internal IFB stakeholders
The successful applicant will need to have:
- Minimum of 12 months experience of insurance claims handling or similar investigative experience
- Experience of producing summary fraud intelligence / risk / process review briefings
- Demonstrable track record of problem solving through analysis
- Evidence of adapting analytical skills to changing roles, environments, etc
- Experience of telephone interview techniques
- Ability to produce clear and concise intelligence reports
- Familiarity with analytics systems and associated process needed to identify suspect patterns of activity in large data clusters
- Familiarity with the relevant processes and data requirements of external / law enforcement stakeholders
- High degree of IT competency to include use of Word, Excel, PowerPoint, email and the internet
- Knowledge of insurance fraud and other forms of financial crime
- Understanding of the regulatory framework applicable to the insurance industry
- High degree of competence in the use of on-line search facilities (e.g. Experian, Equifax etc)
To see full job profile please click here.
If you are interested in applying for this role, please send a copy of your CV to Ann Young, Head of HR - ayoung@mib.org.uk.
CLOSING DATE FRIDAY 16 September 2010, 5pm
