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IFB moves into second phase of strategic plan

23 November 2012

The IFB Board has announced they are now looking to appoint a permanent Director to steer the organisation into the next stage of its growth and development. The search is underway for a candidate to take on the role of leading the industry’s body set up to tackle organised fraud and continue the delivery of the three year strategy which was introduced in from January 2012.

David Neave, Chairman of the IFB said: “The next phase of the IFB’s strategy involves enhancing the existing analytical services and detection products for customers, attracting new customers and building upon intelligence sharing agreements. The recruitment of a permanent Director is now underway. We believe this is an exciting role and offers the right candidate the chance to step into a high profile position
and shape the industry’s response to one of its key priorities.”

Phil Bird has been undertaking this on an interim basis and will continue to play a full and active role before he departs. Phil has managed the implementation of the first phase of the plan to increase capacity within the IFB in order to provide improved services and greater value to customers. He has also successfully managed a move to new premises and the integration into the wider organisational structure within which it operates. This now enables the IFB to move into delivering the next stage of the strategy.

Early in 2012, the IFB introduced two new Board structures; giving strategic direction, governance and financial responsibilities to a Supervisory Board and a separate Technical Board was established to oversee enhancements to delivery of services and operations.During the year the Boards have overseen the delivery of major work programmes including:

• Increasing staff capacity to analyse and handle more fraud investigations and operations;

• Forging strong strategic partnerships with IFED, Crimestoppers and Government agencies to increase arrests and prosecutions;

• Implementing fraud detection services to support customers; and

• Supporting the introduction of the Insurance Fraud Register (IFR).

A recent customer survey shows growing satisfaction with the IFB’s services and products and increasing reliance on it to tackle insurance fraud.