Insurance Fraud Bureau
Report fraud

Insurance fraud Cheatline now powered by Crimestoppers

01 October 2012

The insurance industry’s telephone hotline for members of the public to report fraud is now being hosted by independent crime-fighting charity Crimestoppers as part of a nine month pilot project.

The pilot with Crimestoppers will now allow members of the public to report fraud anonymously through the Cheatline 24/7, 365 days a year. The Cheatline’s telephone number – 0800 422 0421 – will remain the same.

Managed by the Insurance Fraud Bureau (IFB), over 9,000 reports of fraud have been made to the Cheatline in the last three years alone.

Phil Bird, Director of the Insurance Fraud Bureau (IFB), said:

“Cheatline continues to provide a vital source of intelligence to the insurance industry, with members of the public playing their role in bringing fraudsters to justice. By extending the service through Crimestoppers, the IFB will proactively feed more quality fraud intelligence to its industry customers.”

Reports through the IFB Cheatline have ranged from a £2,000 fabricated ‘lost’ engagement ring claim, right through to an attempted £750,000 life insurance claim for a faked death.

“The message from members of the public reporting through Cheatline is clear,” Phil Bird explains. “Insurance fraud cheats the honest policyholder by inflating premiums and it has to stop.

“From the IFB’s perspective, Cheatline continues to provide valuable information on criminal gangs orchestrating multi-million pound ‘crash for cash’ scams, particularly their misguided attempts to recruit members of the public for their criminal activities.”  

Crimestoppers’ Chief Executive Michael Laurie said:

“Fraud is estimated to cost each individual in the UK £765 every year[1]. We welcome working with the IFB to help them tackle the issue of insurance fraud through their dedicated Cheatline, in a bid to bring more individuals to justice.”

Members of the public can report insurance fraud through the Cheatline, powered by Crimestoppers, by calling 0800 422 0421 or by using the secure online form at

[1] NFA 2011 Fraud Indicator