Insurance Fraud Bureau
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IFB takes on industry good practice guide

06 November 2014

  • Good practice guide for data access requests to be overseen by Bureau
  • Guide to be launched before the end of the year
  • Counter fraud community encouraged to register as signed-up to the guidelines

The Insurance Fraud Bureau has confirmed that it will take over the administration of Good Practice Guidelines that aim to help establish consistent practice across the industry.

The Guidelines relate specifically to requests made under Section 29(3) of the Data Protection Act and were originally developed within the Chartered Insurance Institute.

Stephen Dalton, IFB Head of Intelligence said, “Section 29(3) specifically allows for data to be shared for the purposes of detecting and preventing fraud, and it is important that this definition is adhered to. It is a complex area, however, so we’re hoping that these Good Practice Guidelines will be a valuable source of information for users and will help ensure consistently high standards across the whole industry.”

The Guide was started by the CII New Generations Claims Faculty Group in 2013, who recognised the opportunity to establish consistent good practice across the counter fraud community.

As well as guidance relating to topics such as collecting information, responding to requests, timescales and record keeping, the Good Practice Guide also includes templates to help those submitting and processing requests work with confidence.

David Clements, Motor Investigations Manager at Zurich and spokesperson for the CII Claims Faculty New Generation Group commented: “Effective sharing of fraud data and intelligence is an integral component of counter fraud investigation. This solution is not a silver bullet but the good practice gives our industry a solid foundation to take the conversation further, whilst providing an immediate standard by which to drive stronger behaviours; compliance; efficiency; and ultimately results. We encourage all organisations within the insurance industry to support this new standard.”

In addition to hosting regular forums to develop the Good Practice Guidelines further, the IFB will establish a register of organisations that have formally signed-up to the guidelines. While organisations will still be able to access and follow the guidelines without formally signing-up, the IFB hope that the opportunity to send a clear message to others in the industry will see many organisations registering.

Anyone interested in registering their organisation as one of the best practice adoptees is encouraged to register their interest by emailing Once live, those who have expressed an interest will receive an invitation to register, which will include all of the details needed to sign-up.