Insurance Fraud Bureau
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No Love For Insurance Fraudsters As Record Numbers Report Scams

20 January 2014

  • 6060 reports from the public to the Insurance Fraud Bureau in 2013 is a new record
  • New record is a 32% increase over 2012
  • Anyone with information concerning insurance fraud is encouraged to call 0800 422 0421

More people than ever before blew the whistle on insurance fraud, as public reports of insurance fraud to the Insurance Fraud Bureau topped 6000 in 2013, a 32% increase on the previous high. In total there were 6060 reports made to either the IFB's Cheatline or Crimestoppers at an average of one report every 90 minutes.

The IFB's Cheatline, which is powered by Crimestoppers, is a service that allows members of the public to anonymously report insurance fraud either by calling the Freephone number or submitting an electronic report. Given Crimestoppers' role in fighting crime, it is unsurprising that they sometimes receive insurance fraud alerts to their own hotline.

This surge in reports suggests that more people than ever are taking a stand against insurance fraud.

Ben Fletcher, Director of the IFB said: "It is fantastic to see such an increase in fraud reports and it shows that the public shares our contempt for insurance fraud. Far from being a victimless crime, insurance fraud hits honest policyholders in the pocket and, in some cases, puts innocent road users in harm's way. The Cheatline is a free anonymous service that helps us identify fraudsters and bring them to justice. Seeing the public make use of it is extremely gratifying."

Information received from the public complements the wide array of data from the insurance industry and other agencies that the IFB enjoys unique access to. This information is put to good use, bringing fraudsters to justice: in 2013 the IFB supported 145 police arrests forces across the country. In addition, the information helps insurers identify fraudulent claims and avoid having to pay unnecessary compensation to fraudsters.

According to Fletcher, the message for the public is simple: "If you know about insurance scams, or have suspicions about the activities of others, just call the Cheatline on 0800 422 0421 or visit and tell us what you know in complete confidence".